No matter how careful we try to be, everyone drops their iPhone or iPod touch from time to time. Others, however, are so extensive that it becomes very hard to see the screen and use the iPhone.
A lot of businesses offer low-cost screen replacement but beware. You could end up violating your warranty from Apple and losing all the support and benefits it offers if you’re not careful.
If Your iPhone Is Under Warranty
One nice bonus of having Apple fix your phone is that as of August 2014, Apple stores can replace screens without having to send your phone out for service, so you’ll be back using your phone in no time.
If you need a repair, the first thing you should do is check to see whether your iPhone is still under warranty. If it is, get support directly from Apple, the phone company you bought the phone from, or from an Apple-authorized reseller.
The standard warranty that comes with the iPhone doesn’t cover accidental damage, which means that a cracked screen isn’t something that can be fixed for free.
One crucial term of the iPhone warranty is that if the iPhone is opened by anyone other than an Apple-authorized tech, the entire warranty is automatically voided. Virtually all of the cheap repair shops are not Apple authorized, so saving money with them can mean that you lose your entire warranty.
If You Have AppleCare
Unlike the standard iPhone warranty, AppleCare does cover up to two incidents of accidental damage, with a fee for each repair. This rate is likely more than an unauthorized repair shop will charge, but it maintains your warranty and ensures that your repair is performed by the people best trained to do it.
If you purchased an AppleCare extended warranty, the situation is fairly similar. In this case, it’s even more important that you go directly to Apple since using an unauthorized repair shop will not only void your standard warranty but also the AppleCare warranty, meaning you’re just throwing out the money you spent on it.
If You Have iPhone Insurance
If you do have iPhone insurance, though, make sure to get all the facts and fees before committing to using your insurance, as many people complain about bad experiences when they use insurance.
You should check with your insurance company to understand their policies around screen repair if you purchased iPhone insurance through your phone company or on your own. Most iPhone insurance covers accidental damage. Depending on your policy, you may have to pay a deductible and a repair fee, but that combo may be less than replacing the iPhone entirely.
if Your iPhone is Out of Warranty
It’s a good idea to use a shop that’s experienced with iPhone repair and has a good reputation. Even though they can’t violate a warranty that’s no longer in effect, an unskilled repair person could cause additional damage to the body or interior electronics of your iPhone, which will cause more problems and could lead you to need to buy a new phone.
You’ve got more options if you don’t have warranty or insurance coverage. In this case, choosing a low-cost repair shop may be a good idea since it will save you money. You have less to lose by using one of these shops if you don’t have a warranty or AppleCare.
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If You’re Eligible for an Upgrade
How to Prevent Screen Damage in the Future
If your phone takes enough falls and abuse, eventually even the best-protected iPhone will crack. For most of us, a few simple steps can reduce the likelihood of cracked screens.
AppleCare– For your next phone, consider buying AppleCare if you didn’t in the past. It adds a bit to your overall cost, but it’s worth it to get two full years of support and repairs from trained experts.
Check out the businesses that buy used iPhones if you do upgrade. They even buy ones with broken screens, so you can turn your old phone into extra cash.
If your phone takes enough falls and abuse, eventually even the best-protected iPhone will crack.
Others, however, are so extensive that it becomes very hard to see the screen and use the iPhone.
If you purchased iPhone insurance through your phone company or on your own, you should check with your insurance company to understand their policies around screen repair. Most iPhone insurance covers accidental damage. Depending on your policy, you may have to pay a deductible and a repair fee, but that combo may be less than replacing the iPhone entirely.
Cases– Some cases offer screen protection, some don’t. Either way, protecting your iPhone with a case will reduce the possibility of damaging its screen.
Screen protectors– These thin, plastic overlays generally protect the screen from dings or scratches, but they can offer a little extra defence against cracks. A case is a more comprehensive solution, but screen protectors are good add-ons.
If you’ve had your iPhone for more than two years, or would consider switching to a new phone company, you’re likely eligible for a discounted upgrade to one of the newer models. A cracked screen might be a great motivator for an upgrade.